Refund Policy

1. Who we are

2. Summary

ClaimItMyself provides digital tools, templates and guidance to help you prepare and submit your own claims and applications (for example to HMRC and/or other government bodies). We do not submit claims on your behalf and we do not act as your agent.

This Refund Policy explains: (a) your statutory cancellation rights for online purchases (including the 14-day “cooling-off” period where it applies), and (b) our commercial 100% Money-Back Guarantee.

2.1 Plans and Claim-Pack Credits (important)

A “Claim-Pack Credit” allows you to generate/unlock one full claim pack (for one claim type) for download or print.

A credit is used when you generate or unlock a claim pack (even if you do not download or print it).

For Monthly and Annual plans: your credit allowance resets on each monthly Billing Anniversary and credits do not roll over. Extra credits are not sold; customers may upgrade (when available).

From time to time, we may also offer promotional plans, bundles or campaign-specific offers with different initial credits, included claim packs or onboarding features. Where a promotional offer applies, the specific offer terms shown at checkout or in the relevant promotional materials will apply in addition to this Refund Policy and, to the extent of any conflict, those promotional terms will take precedence for that promotional offer only.

2.2 Availability of claim packs

You may be able to browse a wider list of claim types and descriptions in your account. Some claim packs may be marked “Coming Soon” until the pack is released. If a claim pack is not yet available, you cannot generate/unlock it until release.

2.3 Support

Support is available Monday to Friday, 10:00am to 5:00pm (UK time), excluding UK bank holidays.

All-Access (when launched) includes priority WhatsApp support. Support provides product guidance and how-to help; we do not provide professional tax/legal advice and do not act on your behalf.

3. Statutory right to cancel (online / distance sales)

In the UK, consumers generally have a legal right to cancel most online purchases within 14 days without giving any reason. For digital content (downloads/online access) there are special rules explained below.

3.1 Digital content supplied immediately (loss of the 14-day cancellation right)

Because our product is digital content delivered online, we normally make it available immediately after purchase.

If you consent to immediate supply and acknowledge that you will lose your right to cancel once supply begins, then the 14-day cancellation right ends when supply begins.

For the purposes of this Refund Policy, supply begins when we first do any of the following, whichever happens first:

• enable paid account or portal access;
• email you any completed claim forms, claim packs or other paid digital materials; or
• generate, unlock or otherwise make paid digital claim materials available in your account.

We capture this consent and acknowledgement at checkout and confirm it in your order confirmation email.

3.2 How to cancel (where the statutory right still applies)

To exercise your statutory right to cancel, you must tell us clearly (for example by email) within the applicable cancellation period.

Email your cancellation request to info@claimitmyself.co.uk and include your name, the email used at checkout, and your order reference. You may use the Model Cancellation Form at the end of this policy, but you do not have to.

3.3 Statutory refund timing (where the statutory right applies)

If a statutory cancellation applies, we will refund you using the same payment method you used for the purchase, without undue delay and no later than 14 days after we receive your cancellation notice.

If you used a “buy now pay later” provider (for example Klarna/Clearpay), your provider will adjust any instalments in line with their process once we issue the refund.

4. Our 100% Money-Back Guarantee (all submitted ClaimItMyself-generated claim packs are rejected)

This guarantee applies only to ClaimItMyself-generated claim packs created through your account using the information you provided to us. It does not apply to third-party forms, externally prepared claims, or claim packs that were not generated or unlocked through the Services.

4.1 What counts as “rejected” and “all submitted”

“Rejected” means a final written decision from the relevant authority, provider or organisation refusing the claim in full.

“Rejected” does not include:

• requests for more information or evidence;
• temporary holds, delays or processing issues;
• partial acceptances or partial payments;
• claims that remain open, pending or capable of correction, resubmission or appeal.

“All submitted” means all eligible ClaimItMyself-generated claim packs that you unlocked during the relevant purchase or billing period and were reasonably available and ready for submission by you.

A claim pack will not be treated as required for the purpose of “all submitted” if it was clearly marked by us as incomplete, unavailable, “Coming Soon”, not yet ready for submission, or otherwise not capable of being submitted at the relevant time.

If you unlock multiple eligible claim packs during the relevant purchase or billing period but choose to submit only some of them, the guarantee will not apply unless the non-submitted claim packs were not reasonably capable of submission for the reasons above.

If any eligible ClaimItMyself-generated claim pack submitted by you for the relevant purchase or billing period is accepted in full or in part, or results in any payment, relief, allowance, adjustment or other benefit to you, the guarantee does not apply.

4.2 What you must provide to make a guarantee claim

To make a claim under this guarantee, you must provide all of the following:

• a copy of the final written rejection decision for each submitted ClaimItMyself-generated claim pack relied on;
• evidence that each relevant claim pack was actually submitted by you;
• any reasonable supporting information we ask for in order to verify your refund request, including proof of your purchase or subscription period and the claim packs unlocked or generated during that period.

You must submit your guarantee claim to us within 30 days of receiving the final rejection decision for the last relevant submitted claim pack.

4.3 What we refund if the guarantee applies

If the guarantee applies, we will refund only the amount paid for the relevant purchase or billing period to which the rejected submitted ClaimItMyself-generated claim packs relate.

• Monthly Membership: the fee paid for the relevant monthly billing period.
• Annual Membership: the fee paid for the relevant annual billing period.

We do not refund amounts paid for earlier or later billing periods, and we do not refund for claim packs generated outside the relevant purchase or billing period.

4.4 Exclusions — when the guarantee does not apply

The guarantee does not apply where any rejection or failure arises in whole or in part because:

• you provided inaccurate, incomplete, misleading or outdated information to us or to the relevant organisation;
• you failed to review the generated claim pack before submission;
• you failed to sign the relevant documents where required;
• you failed to provide supporting evidence or information requested by the relevant organisation;
• you submitted the claim late, to the wrong organisation, or otherwise incorrectly;
• you materially edited, altered or replaced the ClaimItMyself-generated content before submission;
• the claim was rejected for reasons unrelated to the form or pack we generated, including lack of underlying legal or factual entitlement;
• the claim remained capable of correction, completion, resubmission or appeal but you chose not to take those steps;
• you acted fraudulently, abusively or unlawfully; or
• you breached these Terms or misused the Services.

We may refuse a guarantee claim if we reasonably believe the guarantee is being used unfairly, dishonestly or contrary to its intended purpose.

4.5 Time limits for guarantee requests

You must request a guarantee refund within 60 days of receiving the last final rejection decision for the submitted claims under the relevant purchase/plan period.

In any event, guarantee requests must be made no later than 30 months from: (i) purchase (for one-off/annual/all-access plans), or (ii) the date of the first payment for the relevant subscription period (for a monthly subscription).

4.6 What amount is refunded under the guarantee

If the guarantee applies, we refund 100% of the relevant fees you paid, as follows:

• Monthly subscription: the monthly fees paid for the relevant period for which the rejected claim packs were generated/unlocked (capped at 12 months of subscription fees).
• Annual membership: 100% of the annual fee paid for that plan year.
• All-Access (when launched): 100% of the All-Access fee paid for that 12-month term.

4.7 What happens if we refund you under the guarantee

If we issue a refund under the guarantee, your access to the ClaimItMyself product and materials for that purchase/plan period may be disabled.

5. Other refunds we may offer (outside the guarantee)

Where the statutory right to cancel does not apply, we may still offer a refund in these limited situations:

• Duplicate purchase: you accidentally purchased the same plan twice within 24 hours.
• Technical issue: you cannot access the product due to a fault on our side and we cannot resolve it within 5 business days after you notify us.
• Material misdescription: the product is materially different from what was described on the sales page at the time you purchased.

6. Faulty digital content (Consumer Rights Act 2015)

If our digital content is faulty or not as described, you have legal rights. In most cases, we are entitled to an opportunity to repair or replace the digital content within a reasonable time. If we cannot do so, or if the fix does not resolve the issue, you may be entitled to an appropriate price reduction.

7. How to request a refund

Email info@claimitmyself.co.uk with your order reference and a short description of your request.

For guarantee requests, include the evidence listed in section 4.3. We may ask for additional information to verify the purchase and assess the request.

8. Refund method and timing

Approved refunds are issued back to the original payment method unless we are required by law or reasonably agree otherwise.

Where a refund is approved under this Refund Policy, we will normally issue it within 14 days of approving the refund request.

If a statutory cancellation right applies, we will refund you using the same payment method you used for the purchase, without undue delay and no later than 14 days after we receive your cancellation notice.

Once a refund is issued, the time it takes to appear on your account depends on your bank, card issuer or payment provider.

9. Chargebacks and disputes

Please contact us first so we can try to resolve any issues quickly.

If a chargeback is raised, we may suspend access while we investigate and we may dispute chargebacks we believe are unjustified.

10. Model Cancellation Form (optional)

11. Your statutory rights

Nothing in this Refund Policy affects your statutory rights.